Business consultants at FDC collaborate with our customers in the exploration of the business requirements for new initiatives or changes, and challenges are handled from the first contact until the complete business and organizational implementation.
The entire value chain must be reviewed, when one part of the business is changed and developed.
The understanding of the business consultants makes all the difference in the implementation, such as in the administrative system. For example, new products also require insight into the accounting and administrative processing, for the solution to cover all aspects.
With a financial sector in constant development, legislation evermore resource consuming and the desire for greater digitalization and customer focus, it is important to tie together your business and the supporting IT systems. Only with dedicated business analysts can we ensure that your future IT solution lives up to, among other things:
Business consultants at FDC collaborate with our customers in the exploration of the business requirements for new initiatives or changes, and challenges are handled from the first contact until the complete business and organizational implementation.
Process-oriented thinking is the foundation of our method of working, coupled with a commercial approach, covering the entire value chain. This way of thinking – which has been developed in cooperation with our customers – means that we have designed and created solutions that tie together business and IT into a whole.
We use a thorough bottom-up analysis, where the business requirements are processed. The end result is a shared document in which the customer and FDC have approved the joint solution description.
The area of insurance and pension is affected by many factors:
Our business consultants are with you all the way. Alongside our client, we follow the development – at the forefront the day legislators decide on new measures.
Apart from specific tasks we participate also in sparring with our clients in other areas, for example product adjustments, flexible business processes and best practice.
From our many years of experience with the operation and maintenance of insurance systems, we know how important stability, safety and efficiency are for your core business. This is why you may expect high availability and stability of delivery, short response times and flexible capacity.
This entails, among other things:
Our team of coordinators for customer contact, follow-up and reporting have solid procedures for tasks and processes (ITIL) – one task, one case, one bill (transparency). We always live up to agreements with customers – the agreed Service Level Agreements – and our highly skilled staff ensures a quick and uniform handling of incidents/operational issues. In addition, in the agreed-upon information structures (meetings, reporting, etc.), agile working methods (SCRUM) and Q&A’s are ensured through the procedures for starting, reviewing, testing and production.
FDC became part of Guidewire’s PartnerConnect in October 2015 and has thus, as the first insurance partner outside of North America, gained access to Guidewire’s InsuranceSuite platform.
FDC offers, among other things, to deliver the platform as a Software as a Service (SaaS), where we are in charge of installation and operation, and the client will instead buy access to the application as a service, settled on the basis of the number of users.
With a SaaS solution, FDC holds both the insurance industry expertise and the proven technical know-how of functionality, scalability and operational support.
FDC's solution components are ready for service wherever they are needed.
The components of FDC’s solutions are developed from a basic idea of flexibility, so the client gets a low time-to-market for changes in the business model.
The principle behind FDC’s solution design is the Service-Oriented Architecture (SOA), which controls the business functionality throughout the client’s processes. We leverage our base system efficiency and design with flexibility. It is our IT architects’ task to be at the forefront of the possibilities that technological developments offer and continuously integrate these possibilities into our solutions.
The components are highly configurable and allow the customer to easily define the characteristics that reflect their products. They expose a number of services as web services/APIs which allow authorized users access to business functionality in the individual component. These services can be accessed from anywhere in the customer's own application portfolio, allowing for business support across sales channels. FDC provides a dynamic web-based user interface which automatically reflects the configurations made in the components. This means that new coding is usually not required when the customer wishes to offer a new insurance product.
Hybrid test strategy – quality across the entire IT landscape
At FDC, the IT landscape consists of both stable core systems and flexible digital solutions. That is why we have combined the best of both worlds through a well-designed testing strategy that ensures quality, operational reliability, and faster delivery.
Our approach is designed for our organization, where a business-critical core system works closely with web-based platforms, APIs, and cloud solutions.
Structured and targeted testing
Our testing strategy is built around clearly defined testing levels:
In addition, we prioritize automation where it delivers the greatest value—particularly for integrations, data processing, and repetitive testing workflows.
Clear Governance and Documented Quality
Our testing efforts are supported by clear governance:
It provides security – both internally and in relation to customers and authorities.
The result
With our test strategy, we achieve:
