"Now we’ve finally reached the finish line, it is an impressive piece of work accomplished by the Danish company. The project was challenged – again and again – but FDC each time managed to find the solutions. An impressive piece of work."
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client
Storebrand
product
F2100
FDC delivers new user interface to Storebrand Forsikring’s customer center.
Storebrand Forsikring and FDC have, after a thorough dialogue, entered into an agreement to replace the current mainframe-based user interface in Storebrand Forsikring’s customer center.
With this, FDC introduces its CaseWorker Portal – a digital user interface on top of the insurance system F2100. The CaseWorker portal will provide Storebrand Forsikring’s customer advisors with a modern and flexible tool in their daily customer support.
The agreement between Storebrand Forsikring and FDC means that FDC will gradually deliver the CaseWorker Portal over the coming years. At the same time, Storebrand Forsikring and FDC have extended the main agreement for the insurance system F2100.
At FDC, we are pleased that with the new agreement we are further strengthening the good and close relationship with Storebrand Forsikring, which we have had since 2007.
client
Gjensidige
product
F2100
An impressive piece of work
“Now we’ve finally reach the finish line, it is an impressive piece of work accomplished by the Danish company. The project was challenged – again and again – but FDC each time managed to find the solutions. An impressive piece of work.”
The conversion project for Gjensidige’s (a Norwegian insurance company) large municipal and commercial portfolio was launched in 2011. Requirement specifications were prepared for the new functionalities necessary for handling the large commercial clients, municipalities and regions in F2100.
A large amount of preparatory work was conducted to enable the F2100 system to handle the new portfolio. The clients are considerably larger than the clients the F2100 has so far supported. For example, a single policy for building and movable property for one of the large municipalities includes 2,000 insurance sites.
Many substantial new functionalities were developed, including new collection and dunning procedures, a quotation system via F2100web, policy and quotation printing via the group’s chosen print tools and integration with Gjensidige’s new eXtranet – a self-service solution for customers and brokers.
client
Egen Penjonskonto
product
F2100
F2100 deliveries regarding Own Pension Account (‘Egen Pensjonskonto’) in Norway
‘Egen Pensjonskonto’ was launched in Norway in May 2021.
Before ‘Egen Pensjonskonto’, employees in Norway had many small pension schemes placed with different pension providers – pension schemes that originated from previous employment relationships.
‘Egen Pensjonskonto’ opens up the possibility for 1.5 million employees to combine current and previous pension schemes into one single ‘Egen Pensjonskonto’.
The systemic preparations in FDC were started already in the autumn of 2019, as a joint project between FDC and FDC’s Norwegian pension customers. The new system deliveries have been put into production on an ongoing basis in 2020 and 2021 to ensure that the systems were ready well before the “big relocation day” in May 2021, when many schemes were moved between pension providers in Norway.
The project included for instance establishment of an integration towards a new Norwegian industry solution – PensionsKontoRegisteret (PKR), which is central in relation to the exchange of pension data between the Norwegian pension providers.
FDC’s customers have expressed great satisfaction with the project process, which was completed successfully even though there were many unknown conditions in the industry – especially in the initial phases.